At VivaPOS (www.vivapos.eu), we are committed to protecting the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, inquire about our products, or engage with our partner ecosystem.
Information We Collect
We only collect the minimum amount of personal data necessary to provide you with our high-end POS solutions and services. This includes:
Identity and Contact Data: Name, business email address, corporate phone number, company name, job title, and geographic location provided when filling out contact or partner forms.
Technical and Usage Data: IP address, browser type, operating system, device telemetry, and interaction data regarding how you navigate our website (collected via cookies and tracking technologies).
Commercial Data: Transaction history, product inquiries, and details regarding corporate hardware installations or distribution contracts.
How We Use Your Data
We process your personal data under strict legal bases as defined by the GDPR (Consent, Contractual Necessity, and Legitimate Interest). Your data is utilized to:
Process and fulfill inquiries regarding our next-generation POS hardware, kiosks, and IoT solutions.
Evaluate, onboard, and manage participants within our VivaPOS Partner Program.
Optimize website functionality, security, and user experience using technical analytics.
Send critical business updates, product telemetry alerts, and marketing communications (where explicit consent has been granted).
Data Sharing and International Transfers
VivaPOS operates a secure regional logistics model. To ensure seamless business operations, your data may be shared under the following conditions:
Centralized European Distribution: Your delivery and corporate details may be shared within our regional logistical framework to facilitate rapid hardware fulfillment from our dedicated regional inventory.
Authorized Channel Partners: Inquiries regarding specific regions may be directed to our exclusive distribution or integration partners in order to provide localized support.
Global Architecture: Where technical support, manufacturing diagnostics, or secure cloud telemetry require data processing outside the European Economic Area (EEA), all data transfers are protected under Standard Contractual Clauses (SCCs) approved by the European Commission to ensure strict GDPR compliance.
Cookies and Tracking Technologies
Our website utilizes cookies to ensure a premium, responsive browsing experience.
Essential Cookies: Necessary for basic website navigation and secure form submissions.
Analytical Cookies: Help us analyze traffic patterns to optimize site performance and layout.
You can manage or completely disable cookies through your individual browser settings; however, doing so may impact certain functionalities of the website.
Data Security and Retention
We implement industry-standard technical and organizational security measures—including end-to-end cryptographic processing and secure data environments—to shield your information from unauthorized access, alteration, or disclosure.
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or resolve commercial disputes.
Your GDPR Rights
As a European resident, you possess the following statutory rights regarding your data:
Right of Access: You may request a copy of the personal data we hold about you.
Right to Rectification: You may request the correction of inaccurate or incomplete data.
Right to Erasure (“Right to be Forgotten”): You may request the deletion of your data under certain conditions.
Right to Restrict or Object to Processing: You can object to the processing of your data for direct marketing or legitimate business interests.
Right to Data Portability: You may request the transfer of your data to another organization in a structured, machine-readable format.
To exercise any of these rights, please contact our Data Protection team at privacy@vivapos.eu.
Updates to This Policy
We reserve the right to modify this Privacy Policy at any time to reflect shifting regulatory frameworks or updates to our expanding IoT and smart retail ecosystem. Any changes will be posted transparently on this page with an updated “Effective Date.”
Contact Us
For any questions, concerns, or data requests regarding this Privacy Policy, please contact us:
